At Soul Peptides, we are committed to processing and shipping orders as efficiently, securely, and discreetly as possible.
Orders are typically processed within 1–5 business days after payment confirmation.
Orders placed on weekends or statutory holidays will begin processing on the next business day.
Please note that processing times are separate from shipping transit times.
Shipping options and rates are displayed at checkout.
Standard Shipping — Signature Required
Express Shipping — Signature Required
Free Shipping — Signature Required on eligible Canadian orders of $120 CAD or more.
Canadian orders are shipped through Canada Post, while eligible international orders to France are shipped through UPS.
All Soul Peptides shipments require a signature upon delivery.
For the security of our customers and to reduce the risk of lost, stolen, or misdelivered packages, all orders are shipped with mandatory signature confirmation.
Someone must be available to sign for the package upon delivery.
If no one is available, the shipping carrier may attempt redelivery or redirect the package to an authorized pickup location.
Customers are responsible for monitoring their tracking information and arranging pickup when necessary.
Packages are not intended to be left unattended at the delivery address.
Estimated transit times after shipment:
Québec: 1–2 business days
Ontario: 2–4 business days
Western Canada (AB, BC, SK, MB): 4–7 business days
Atlantic Canada (NB, NS, PEI, NL): 3–6 business days
Northern Regions: 5–10 business days
These are estimates only and are not guaranteed. Delivery times may vary depending on carrier operations, weather, location, and other circumstances.
Eligible orders to France are shipped through UPS with signature confirmation required.
International shipping rates are displayed at checkout when available.
Customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
International delivery times may vary due to customs inspections and carrier operations.
Once your order has shipped, you will receive shipping confirmation and tracking information.
You can monitor your shipment through the Shop app or directly through the carrier's tracking website.
We strongly recommend monitoring your tracking updates to ensure someone is available to receive your package.
Soul Peptides cannot guarantee carrier delivery dates and is not responsible for delays caused by circumstances outside our reasonable control, including:
Carrier disruptions or operational delays
Customs inspections or processing
Severe weather conditions
Public holidays
Other unforeseen logistics issues
If your shipment is delayed, please refer to your tracking information or contact the carrier for updates.
Your privacy is important to us.
All Soul Peptides orders are shipped in plain, discreet packaging, without Soul Peptides branding, decorative logos, or unnecessary product descriptions on the exterior.
Shipping labels and customs documentation will contain all information required by the carrier and applicable laws.
Our goal is to provide a secure, professional, and discreet shipping experience.
Customers are responsible for providing a complete and accurate shipping address at checkout, including any applicable apartment or unit number.
If an incorrect or incomplete address results in a failed delivery, return, or additional shipping charges, the customer may be responsible for applicable reshipping fees.
Soul Peptides cannot guarantee replacement or reimbursement for packages delivered to an incorrect address supplied by the customer, subject to applicable consumer protection laws.
Because all shipments require a signature, packages may be held at a designated carrier pickup location if delivery cannot be completed.
Customers are responsible for following carrier instructions and collecting their packages within the carrier's specified holding period.
Unclaimed packages may be returned to the sender. Additional shipping fees may apply if reshipment is requested.
If your tracking information indicates that a package is lost, delayed, or delivered but not received, please contact the shipping carrier to initiate an investigation.
We also encourage you to contact Soul Peptides with your order number and tracking details so our team can review the situation and assist where possible.
Any applicable replacement or refund will be handled according to the circumstances and applicable consumer protection laws.
Soul Peptides
Secure Shipping. Discreet Packaging. Signature Required.