Soul Peptides aims to process and ship orders as efficiently as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods
Shipping options and rates are calculated at checkout.
Delivery times vary depending on the carrier and destination.
Estimated Delivery Times (Canada Only)
All orders are shipped from Québec, Canada.
Estimated delivery times after shipment:
• Québec: 1–2 business days
• Ontario: 2–4 business days
• Western Canada (AB, BC, SK, MB): 4–7 business days
• Atlantic Canada (NB, NS, PEI, NL): 3–6 business days
• Northern Regions: 5–10 business days
Delivery times may vary depending on the shipping carrier and weather conditions.
Tracking
Once your order has shipped, you will receive a tracking number via email.
Shipping Delays
Soul Peptides is not responsible for delays caused by:
• Carrier disruptions
• Customs processing
• Weather or external logistics issues
Discreet Packaging Policy
Your privacy is important to us.
All orders from Soul Peptides are shipped in plain, discreet packaging with no mention of peptides or research compounds on the outside of the package.
Shipping labels only include the necessary carrier and delivery information.
This ensures your order arrives securely and privately.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
Soul Peptides cannot guarantee replacement or refund for packages shipped to an incorrect address provided by the customer.
Lost Packages
If a package appears lost in transit, please contact us and we will assist with opening an investigation with the carrier.